If you have an issue with your purchase please contact us. Hyacinth Moon products are made in small batches. Due to the nature of skincare items we cannot accept returns All sales are finals. We encourage you to reach out to us before buying should you have any questions about a specific product. Hyacinth Moon does not offer refunds or exchanges on any products.
Shipping: We will not be responsible for any lost or stolen packages.When will you ship my order?
I try my best to ship your package out within 1-4 business days (this is the time I pack up your products and hand it to the post office, please allow additional transit time). Most of the time, it will be earlier than that! Please understand the shipping time is not the time you place the order but from the time it dispatches from my shop.